Frequently Asked Questions
Question: What is this site about?
Answer: This site will allow you to transfer Bitcoins to Paypal fast and
provides automatic exchange of electronic currencies.
Question: What is your working time for the exchange?
You can exchange your currency at any time you like - 24 hours a day, 7 days a week,
and 365 days a year.
Question: How do I get started?
Answer: In the section EXCHANGE choose the exchange direction, enter the
exchange sum and pay for your request according to the instructions on the
website, the exchange will be completed automatically.
Question: What is the minimum amount I can exchange?
Answer: The minimum transfer in bitcoins is listed on the main page, USD$ amount
Question: How long does the exchange process take?
All exchanges are processed instantly in automatic mode as soon as we have
received your funds. Please note that depending on the of e-currency pair, there
may be delays due to confirmations from the corresponding payment system.
Question: How many confirmations do you need to accept transactions in
The number of confirmations required is one (1).
Estimated 10 minutes. More
information about the confirmation from the network you can find
Question:I faced a problem while
carrying out the exchange, what should I do?
If the exchange failed (usually it happens if our customers have got unstable
Internet connection) contact us using details on the Contacts page and state the
1. Exchange date and time;
2. Exchange direction and sum;
3. The operation number is absolutely required.
Question: My exchange from Bitcoin to PerfectMoney has not
been completed and I have received an error notification. Why?
The sum specified in your request should be transferred in one transaction, not
from 2 and more addresses. There are cases, when the website PerfectMoney is not
available or it is not possible to receive a Bitcoin confirmation, in both cases
the administrator receives a notification that the exchange has not been
completed and completes the exchange manually as soon as possible.
Question: After payment of the request PerfectMoney, the
request status " Waiting for confirmation"?
Answer: Any payment may be tied up by the PerfectMoney payment system for
checking purposes, please, wait. If your request status does not change for more
than 24 hours, please, contact the administrator. In this case, processing
failure is hardly probable.
Question: Is it possible to do exchange to the advantage of third parties?
Answer: Yes. It is. You take the risks of the recipients.
Question:I accidentally closed the browser window. How can I continue working
with my order?
After you had created the order the system has sent you a letter with the link
for further work with the order. Look into your mailbox and use that link.
Question:I've entered incorrect account details and didn't receive currency
units, what should I do?
Unfortunately we are not able to return your currency units. The only thing we
can do for you is that we can inform you about the account details your funds
were transferred to. Be attentive while entering the data!
Question:Can I refuse to exchange money, if I have already paid for the
If the reception has not been completed yet, you can! You will receive your
money back minus the fee of the payment system that made the payment, i.e.,
money shall be returned at your expense.
Question:I’ve found a bug/mistake etc. What should I do?
Please inform us. Thank you for your cooperation.
Question:I have an idea/suggestion. How can I share it?
It will be great if you contact the support team. Thank you.
Question:The website is displayed incorrectly. What to do?
Try reloading the web page or clear the browser cache. If this does not help,
use a different browser or contact us for help.
Question: What is Bitcoin? Bitcoin is a form of digital currency, created
and held electronically. No one controls it. Bitcoins aren’t printed, like
dollars or euros – they’re produced by lots of people running computers all
around the world, using software that solves mathematical problems. It’s the
first example of a growing category of money known as cryptocurrency. Read more
Question: What is Perfect Money?
Perfect Money is a leading financial service allowing the users to make instant
payments and to make money transfers securely throughout the Internet opening
unique opportunities to Internet users and owners of the Internet businesses.
Read more -